SMS Compliance Policy

AAAA Holdings | Effective Date: May 29, 2026 | Last Updated: May 29, 2026

Summary: NestWise AI sends automated SMS messages to real estate leads on behalf of agents, using Twilio as the carrier. Leads must have provided consent when submitting their information through ad lead forms. Every message includes opt-out instructions. We comply with TCPA, CTIA, and applicable state SMS marketing laws.

1. About Our SMS Program

NestWise AI operates an automated SMS messaging system that allows licensed real estate agents to send personalized, AI-generated text messages to prospective clients (leads) who have submitted inquiry forms through advertising platforms such as Google Ads, Meta (Facebook/Instagram), and TikTok.

SMS messages are sent using Twilio Inc., a licensed SMS carrier and telecommunications provider. Each real estate agent on our Platform sets up and uses their own Twilio account, phone number, and credentials. AAAA Holdings facilitates the automation but does not operate a shared SMS sender ID — each agent sends from their own dedicated Twilio number.

2. Program Description

Program Name	NestWise AI — Automated Lead Response
Message Type	Transactional / Service — initial lead response and follow-up for real estate inquiries
Sender	Individual real estate agent's dedicated Twilio phone number (local area code)
Carrier Platform	Twilio Inc. (A2P 10DLC registered)
Message Frequency	Typically 1–3 messages per lead inquiry. Lead controls further communication.
Geographic Coverage	United States
Opt-Out	Reply `STOP` to any message to opt out immediately
Help	Reply `HELP` for assistance information
Cost to Recipient	Message and data rates may apply (standard carrier rates)

3. Lead Consent and How It Is Obtained

Leads who receive SMS messages from our platform have submitted a lead generation form through one of the following advertising platforms:

Google Ads Lead Form Extensions — The lead submits their contact information directly within a Google ad
Meta (Facebook/Instagram) Lead Ads — The lead submits via a native Facebook or Instagram lead form
TikTok Lead Generation Ads — The lead submits via a TikTok in-app lead form

Agent Responsibility: Real estate agents using this Platform are solely responsible for ensuring that their ad lead forms contain appropriate consent language informing prospects that submitting their information may result in automated SMS contact. Agents must include language such as: "By submitting this form, you agree to receive automated text messages from [Agent Name] regarding your real estate inquiry. Reply STOP to opt out. Message and data rates may apply." AAAA Holdings is not responsible for consent disclosures made (or not made) on individual agents' ad forms.

4. Message Content and Fair Housing Compliance

All AI-generated SMS messages sent through the NestWise AI Platform are subject to the following content standards:

4.1 Fair Housing Act Compliance

Every AI-generated message is explicitly instructed to comply with the Fair Housing Act (42 U.S.C. §§ 3601–3619). This means:

Messages never reference, suggest, or imply information about a prospect's race, color, national origin, religion, sex, disability, or familial status
Messages never steer prospects toward or away from specific neighborhoods based on protected class characteristics
Messages use neutral, professional language focused solely on the lead's stated property preferences, budget, and timeline

4.2 What Messages Include

A greeting using the lead's first name
A reference to the lead's specific stated interest (property type, location, or budget)
An invitation to respond or schedule a conversation
The agent's name
An opt-out instruction: "Reply STOP to opt out."

4.3 Example Message

"Hi Sarah — this is Alex with ABC Realty. I saw you're interested in single-family homes in the Florence area around $400k. I'd love to help! Do you have 10 minutes this week to chat? Reply STOP to opt out."

5. Opt-Out and Opt-In Mechanisms

5.1 How to Opt Out

To stop receiving text messages from an agent, reply STOP to any message. Your opt-out is processed immediately by Twilio. You will receive one final confirmation message and will not receive further automated texts from that agent's number. This opt-out is permanent for that number unless you re-consent.

5.2 Help Request

Reply HELP to any message to receive assistance information, including contact details for the sending agent and AAAA Holdings support at [email protected].

5.3 Opt-In Confirmation

No unsolicited messages are sent. All messaging is initiated only after a prospect has voluntarily submitted a lead form expressing interest in real estate services. This form submission constitutes the prospect's initial opt-in to be contacted by the agent.

6. Twilio and A2P 10DLC Registration

All SMS messages sent through this Platform use Twilio's infrastructure. To comply with carrier requirements and reduce spam, US-based SMS messaging via 10-digit long codes (10DLC) requires registration under the A2P 10DLC framework established by US carriers (AT&T, Verizon, T-Mobile, etc.).

6.1 Agent Requirements

Agents using the SMS feature on this Platform are responsible for:

Creating their own Twilio account at twilio.com
Purchasing a 10-digit local phone number (10DLC) in their local area code
Registering their brand and messaging use case with Twilio for A2P 10DLC compliance (required by US carriers for business messaging)
Complying with Twilio's Messaging Policy and acceptable use requirements

Failure to register for A2P 10DLC may result in Twilio filtering or blocking your messages. AAAA Holdings is not responsible for message delivery failures caused by lack of A2P registration.

6.2 How to Register Your Twilio Number

Log into your Twilio Console
Navigate to Messaging → Regulatory Compliance → Brands and register your brand
Navigate to Messaging Campaigns and register a campaign for "Real Estate Lead Follow-Up" under the "Real Estate" vertical
Associate your phone number with the registered campaign
Approval typically takes 1–5 business days

7. Prohibited SMS Content

The following content is strictly prohibited on our Platform and will result in immediate account termination:

SHAFT content — Sex, Hate, Alcohol, Firearms, Tobacco
Phishing or fraudulent messages
Messages that violate the Fair Housing Act
Spam or unsolicited bulk messaging
Messages sent to numbers on the National Do Not Call Registry without proper consent
Messages sent to leads who have previously opted out
False or misleading representations about the sender's identity

8. TCPA Compliance

The NestWise AI Platform is designed to support compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227. Key compliance features include:

Messages are only sent to prospects who have submitted a lead form expressing interest in real estate services
Every message includes a clear opt-out instruction
Opt-out requests via STOP are honored immediately and automatically
Messages identify the sending agent by name

Note: TCPA compliance ultimately depends on the consent language in the agent's ad lead forms, which are outside AAAA Holdings' control. Agents are responsible for their own TCPA compliance. AAAA Holdings strongly recommends consulting with a licensed attorney to ensure your lead form consent language meets current TCPA and FCC requirements, including the FCC's one-to-one consent rule effective January 27, 2025.

9. Data Handling for SMS

Phone numbers and message content are handled as follows:

Lead phone numbers are stored in our encrypted database and used only to send messages on behalf of the agent who owns that lead
SMS message content is logged for the agent's own record-keeping and CRM purposes
Phone numbers are never sold to third parties for marketing purposes
Message logs are retained for up to 2 years for compliance and dispute resolution purposes
Upon account cancellation, message logs are retained for 30 days and then deleted

Twilio processes phone numbers and message content as a data processor under our agreement with them. Their privacy practices are described at twilio.com/en-us/legal/privacy.

10. Contact and Complaints

If you are a lead/consumer who received an unwanted SMS message from an agent using this Platform, or if you have a complaint about our SMS practices, please contact us:

AAAA Holdings — SMS Compliance
[email protected]
nestwiseai.com

We will respond to all complaints within 5 business days and take appropriate action, including deactivating agents who violate this policy.

This SMS Compliance Policy is subject to change. Changes will be posted on this page with an updated effective date. Questions? See also our Privacy Policy.